Clinic Policies
Missed Appointments
We require 1 full business days notice to cancel a scheduled appointment. Missing a scheduled appointment without providing sufficient notice of cancellation or without reasonable explanation will result in the referral being returned to the referring physician. A new referral will be needed before we will schedule future appointments.
Arriving Late
We understand that life happens, but we ask that you make every effort to arrive on time for a scheduled appointment. Please let us know if you are running behind and we will make every effort to try to accommodate you. Arriving more than 15 minutes after the scheduled appointment time usually results in needing to reschedule for another day.
Forms and Letters
If you require a letter or form completed by one of the paediatricians, please contact our office. There may be a fee charged for this service. The charge depends on the form or letter needed.
Prescription Refills
The paediatricians make every effort to prescribe sufficient medication until the next appointment. If your prescription will run out before the appointment, please provide at least 2 weeks notice when requesting a prescription refill by fax or phone.
